7 results in "Matters Commonly Misdirected to the PTC"
- Since end 2009, the LTA has taken over central planning of the basic bus service network from the bus operators, SBS Transit Ltd and SMRT Buses Ltd. Therefore, all request for bus services and /or suggestions for changes or amendments to bus routes should be directed to the LTA.
How do I apply for a private bus licence?Regulation of all private hire/school/tour buses as well as Malaysia/inter-city coaches are done by the LTA.
I need to take the train but I do not have a stored value card. How can I purchase a ticket for single or return rail trips?
Sale of standard tickets for single or return rail trips has ended in March 2022. This move comes as most commuters are already using stored value cards (i.e. EZ-Link and NETS FlashPay cards, and concession cards) and account-based ticketing such as contactless bank cards.
Both the stored value cards and account-based ticketing options offer commuters more savings and convenience over a standard ticket. For example, a 3.2km trip costs $1.70 when using standard tickets, compared to $0.92 (more than 45% in savings) when using stored value cards or account-based ticketing payment.
LTA has also reduced the minimum top-up amount for stored value cards at ticketing machines to $2, down from $10 for adults and $5 for student concession cards. This will allow commuters who have limited cash on hand to top up, continue their journeys and enjoy the cost savings. For more information, please click here.
I waited 15 minutes for the train this morning and the train was so packed that I had to take the next one. Can the PTC increase train frequencies to cater to the demand?All train services are regulated and licensed by the LTA, not the PTC. Matters pertaining to train services may be directed to the LTA or the relevant train operator.
I waited for more than 20 minutes for the bus and when questioned the bus driver gave me a very rude reply. The bus was also old and dirty and the air con was not working properly. What is the PTC going to do about this?Bus operators are directly responsible for the satisfactory delivery of public transport service to their customers. Day-to-day operational matters such as bus scheduling and deployment, long waiting time, bus crowding, air-conditioning, conduct and behavior of bus drivers, cleanliness and upkeep of buses, customer service, are most expediently dealt with by the bus operator directly. These operational matters also include the upkeep of facilities at bus interchanges, positioning and placement of bus service signboards and the display of service information at bus stops.
The taxi driver intentionally took a longer way to my destination and even shouted at me when I tried to correct him. What can I do?
Taxi operators are directly responsible for the satisfactory delivery of services such as customer service, conduct of drivers, etc.
For taxi-related matter, you may approach the respective taxi operators directly, or the LTA, the licensing authority of taxi services and taxi drivers in Singapore. The PTC has no jurisdiction over such matters.
Why is eligibility for child concession based on height and not age?
Travel concessions are provided by the public transport operators and decisions with regards to concession schemes and eligibility are made by them.
The operators provide free travel on bus and train services for children up to 0.9m in height. For children above 0.9m, operators provide them with concessionary fares if they hold valid child concession cards.
Can't find an answer?
Ask a question