A Public Transport Official (e.g. an inspector, a bus captain, a bus interchange or station staff) on duty carries an Authority Card (AC) issued by PTC. He/she is identifiable by the uniform of the Operator that he/she works for. You can ask for proof of identity.

The AC shows the photo of the Public Transport Official, the employer (i.e. the Operators concerned), his/her name, date of issue and card serial number.

A Public Transport Official must produce and show you his/her proof of identity (i.e. the AC) if you request to see it. If the Public Transport Official refuses to do so, then you do not have to pay a penalty fee and any Notice to Pay Penalty Fee issued is invalid. When in doubt on the identity of the Public Transport Official that you are dealing with, please contact the Operators concerned directly to clarify, at:

• Public Transport Officials of SBS Transit: Hotline: tel: (1800-287-2727) | Email: (customercare@sbstransit.com.sg) 

• Public Transport Officials of SMRT: Hotline: tel: (1800-336-8900) | Email: (customer_relations@smrt.com.sg)

• Public Transport Officials of Go-Ahead: Hotline: tel: (1800-812-6469) | Email: (enquiries@go-aheadsingapore.com)

• Public Transport Officials of Tower Transit: Hotline: tel: (1800-248-0950) | Email:(feedback@towertransit.sg) 

The penalty fee amount is $50 for each of the penalty type listed below:

Penalty Type

Non-payment of fare

Non-tapping in/out of smartcard

Non-entitlement to concession

Invalid ticket (under-payment)

Invalid ticket (misuse of non-transferable ticket)

Enforcement action will only be taken against commuters who have infringed the law. Commuters who feel that they have legitimate and meritorious grounds to seek leniency on the penalty fee imposed may lodge their appeals online at https://go.gov.sg/pfappeal within 14 days of the issuance of a Notice to Pay Penalty Fee.

Each appeal will be investigated and evaluated carefully by the PTC.

The purpose of the penalty fee regime is to deter fare evasion. Collective instances and rise in fare evasion can translate into fare increase if left unchecked. It is thus imperative to curb fare evasion, thereby reducing fare leakage which in turn helps to safeguard the interests of the majority of passengers who pay the correct fares.

The objective of the penalty fee system is to deter passengers from evading fares and therefore reduce fare leakage which in turn helps to safeguard the interests of the majority of passengers who pay the correct fares. The ticketing system is designed and developed by the Land Transport Authority (LTA) in collaboration with the public transport operators (PTOs).

We understand that the LTA and PTOs strive to keep system error low. In instances of over-charging, the PTOs have to provide refunds for valid claims for over-charging.

For clarification on the ticketing system, commuters may submit your feedback online via https://www.lta.gov.sg/feedback. For filing of claims, commuters can do so via the SimplyGo app or website (www.simplygo.com.sg), contact the SimplyGo Hotline at 1800-2255 663, or visit the nearest SimplyGo Ticket Office or SimplyGo Kiosk.