With regards to your query, we like to calrify that the app does support overnight parking scheme. Once the amount exceeds the whole day parking rate, it will be capped at the amount if that particular car park support overnight parking. You may wish to refer to the physical signboard located at the car park for more details on the parking scheme.

Unfortunately, we are unable to provide a refund for such case base on our refund guidelines. We hope to seek your kind understanding on this matter.

What you have just described is the batching process of the app.
 
The app batches up multiple past parking sessions into a single card statement to reduce clutter on user’s card statements. Sessions will be batched every $5 or 2 days (whichever is earlier) into bills. Hence, please do not be alarmed if you received sms alerts from your bank or noticed you were billed on days you did not park your vehicle. This is the correct behavior of the app.
 
Basically, every payment is assigned with a Bill ID under your credit card statement. For re-consolidation purposes, you may refer to the respective Bill IDs and their charges from the 'BILL' tab under the History page in the app and match it against the assigned Bill ID under your credit card statement. You may find that some Bill IDs contain only one session whereas some are a combination of two or more sessions. You may refer to the attachment for more information on how to review the individual parking sessions that are batched under the respective Bill ID.
 
For more details on the batching process, you may refer to the following,
 
1. You create a parking session with the app. A pending transaction appears on your card statement, on the day of the transaction, following the pattern "Parking.sg PENDING"
 
2. Each time you create a new parking session, a new pending transaction appears on your card statement
 
3. After 2 days, or after your pending transactions exceed $5, our billing system consolidates all those pending transactions into a single, new transaction. This is then charged to your card, and appears something like "Parking.sg Bill_abc123"
 
4. Thereafter, all your individual pending transactions are cancelled.
 
5. The 'Bill' tab on your parking history page shows very clearly when each bill is created, and which parking session corresponds to which bill. This should remove any doubt
 
Point 3 is the reason why your bills may sometimes be charged on different days from your parking sessions. This is similar to how billing with other services, such as Telcos, work. For example, you may have activated roaming on a particular day of the month, but you'd only be billed at the end of that month's billing cycle. This is similar, just that our billing cycle is every 2 days or $5 reached.

To check for the last 4 numbers of the existing card or change the existing credit card being used in the app now, you can simply tap on "REMOVE CARD" in the top left drop-down menu.

Once you are done with that, you can tap on "ADD CARD" from the same top left drop-down menu and proceed to enter your new credit card information.

Thank you for writing in.

I believe what you have just described is the batching process of the app.

The app batches up multiple past parking sessions into a single card statement to reduce clutter on user’s card statements. Sessions will be batched every $5 or 2 days (whichever is earlier) into bills. Hence, please do not be alarmed if you received sms alerts from your bank or noticed you were billed on days you did not park your vehicle. This is the correct behavior of the app.

Basically, every payment is assigned with a Bill ID under your credit card statement. For re-consolidation purposes, you may refer to the respective Bill IDs and their charges from the 'BILL' tab under the History page in the app and match it against the assigned Bill ID under your credit card statement. You may find that some Bill IDs contain only one session whereas some are a combination of two or more sessions.

You may wish to reach out to your card-issuing bank to check on the current status of your card.

Alternatively we would suggest removing and re-adding the card to the app, or to use a different card to see if the issue persists.

You can do so by following these few steps:

1) Tap on the Menu button on the top left corner of the app, this is shown as an icon with three lines.

2) Tap on Remove Card. Your card details will be shown as a confirmation. Tap on Remove to proceed.

3) Tap on the Menu button on the top left corner of the app again

4) Tap on Add Card and key in your card details.

5) Kindly try to book another parking session.

If the above steps did not work, kindly try closing/exiting the app fully and relaunching the app.

Do ensure that both your phone's Operating System (OS) and Parking.sg app are up to date.

You may need to delete the Parking.sg app and reinstall it if the issue persists, to start afresh.

Thank you for your patience and understanding.

We apologise for any inconvenience caused.

The app batches up multiple past parking sessions into a single card statement to reduce clutter on user’s card statements. Sessions will be batched every $5 or 2 days (whichever is earlier) into bills. Hence, please do not be alarmed if you received sms alerts from your bank or noticed you were billed on days you did not park your vehicle. This is the correct behavior of the app.
 
Basically, every payment is assigned with a Bill ID under your credit card statement. For re-consolidation purposes, you may refer to the respective Bill IDs and their charges from the 'BILL' tab under the History page in the app and match it against the assigned Bill ID under your credit card statement. You may find that some Bill IDs contain only one session whereas some are a combination of two or more sessions. You may refer to the attachment for more information on how to review the individual parking sessions that are batched under the respective Bill ID.
 
For more details on the batching process, you may refer to the following,
 
1. You create a parking session with the app. A pending transaction appears on your card statement, on the day of the transaction, following the pattern "Parking.sg PENDING"
 
2. Each time you create a new parking session, a new pending transaction appears on your card statement
 
3. After 2 days, or after your pending transactions exceed $5, our billing system consolidates all those pending transactions into a single, new transaction. This is then charged to your card, and appears something like "Parking.sg Bill_abc123"
 
4. Thereafter, all your individual pending transactions are cancelled.
 
5. The 'Bill' tab on your parking history page shows very clearly when each bill is created, and which parking session corresponds to which bill. This should remove any doubt
 
Point 3 is the reason why your bills may sometimes be charged on different days from your parking sessions. This is similar to how billing with other services, such as Telcos, work. For example, you may have activated roaming on a particular day of the month, but you'd only be billed at the end of that month's billing cycle. This is similar, just that our billing cycle is every 2 days or $5 reached.
 
We hope the above clarifies.

Thank you for reaching out to us regarding the issue you're currently facing with our mobile app.
 
You may wish to reach out to your card-issuing bank to check on the current status of your card.
 
Alternatively we would suggest removing and re-adding the card to the app, or to use a different card to see if the issue persists.
You can do so by following these few steps:
 
1) Tap on the Menu button on the top left corner of the app, this is shown as an icon with three lines.
2) Tap on Remove Card. Your card details will be shown as a confirmation. Tap on Remove to proceed.
3) Tap on the Menu button on the top left corner of the app again
4) Tap on Add Card and key in your card details.
5) Kindly try to book another parking session.
 
If the above steps did not work, kindly try closing/exiting the app fully and relaunching the app.
Do ensure that both your phone's Operating System (OS) and Parking.sg app are up to date.
You may need to delete the Parking.sg app and reinstall it if the issue persists, to start afresh.
 
Thank you for your patience and understanding.
We apologise for any inconvenience caused.

Besides credit cards, we also accept debit cards issued by Visa, Mastercard and AMEX.
You can also use services such as Singtel Dash or Grabpay.

To change the existing credit card being used in the app now, you can simply tap on "REMOVE CARD" in the top left drop-down menu.

Once you are done with that, you can tap on "ADD CARD" from the same top left drop-down menu and proceed to enter your new credit card information.