Double charged, please refund!

The app batches up multiple past parking sessions into a single card statement to reduce clutter on user’s card statements. Sessions will be batched every $5 or 2 days (whichever is earlier) into bills. Hence, please do not be alarmed if you received sms alerts from your bank or noticed you were billed on days you did not park your vehicle.

Every payment is assigned with a Bill ID under your credit card statement. For re-consolidation purposes, you may refer to the respective Bill IDs and their charges from the 'BILL' tab under the History page in the app and match it against the assigned Bill ID under your credit card statement. You may find that some Bill IDs contain only one session whereas some are a combination of two or more sessions.

For more details on the batching process, you may refer to the following,

1. You create a parking session with the app. A pending transaction appears on your card statement, on the day of the transaction, following the pattern "Parking.sg PENDING"

2. Each time you create a new parking session, a new pending transaction appears on your card statement

3. After 2 days, or after your pending transactions exceed $5, our billing system consolidates all those pending transactions into a single, new transaction. This is then charged to your card, and appears something like "Parking.sg Bill_abc123"

4. Thereafter, all your individual pending transactions are cancelled.

5. The 'Bill' tab on your parking history page shows very clearly when each bill is created, and which parking session corresponds to which bill.